TU, Lisa called - have to send e-mail
She ordered my file to get the procedures for the Cap One deletions in Nov. 2002 and that will take a while.She again assured me that my file was not blocked, but advised that there is NOBODY to speak to about the order decline.
I had to send e-mail: Hi,
My name is Christine Baker, (deleted.)
I have been trying to order my TU report online for a week now. First from Fair Isaac, and they said the account is blocked.
Then it took several days to get to speak with Lisa in your "Priority Department", and she told me that my account is NOT blocked, that I should try at Fair Isaac again.
So I did, my file was blocked. Fair Isaac told me to order at your site. So I did that. My order was declined.
NO error message was provided, no information on what to do was provided, other than to go to your "Help" section. I spent considerable time there, found NOTHING of help, nor any means to contact you.
Then I started calling customer service again, and after 2 days of leaving NUMEROUS voice messages, I finally spoke to Lisa again. She assured me that my file was not blocked, and that it is NOT possible to SPEAK to anyone about this problem. She advised me to go to your website and submit an e-mail question.
I again searched and searched, set up some kind of account at your website, it has a wonderful link to check on the status of submitted questions, but I was unable to locate any way to SUBMIT a question. I must be one of the more stupid people, please explain how to submit questions. I saw the link for disputes, but I don't have a dispute, I have a QUESTION:
Why can't I order my report????????
I then called your customer service again, and they gave me this e-mail address.
I NEED MY CREDIT REPORT!!!!!
I've spent AT LEAST 6 hours on the phone this last week with your people, and I need my report to answer a Motion to Dismiss by ConsumerInfo.com TODAY, as I have to mail the motion by Monday.
Please immediately get back to me by e-mail or call (deleted).
Thank you,
Christine Baker
