CitiFinancial abandons voluntarily surrendered car
Sometimes I think I’ve seen it all, but this really is a new one for me.
My client first tried to SELL the car for Citi and I contacted them in early July. He owed over $7,000 and knew that he wouldn’t be able to make the payments anymore.
At first Citi was agreeable to accept less than the outstanding balance, somewhere around $4,000, recommended CarMax and asked me to call back if they offered less. CarMax offered less, I called and they then wanted over $5,000 on 7/29/09.
On 8/23/09, I sent a fax to Citi, advising that my client would drop off the car at one of their offices.
In early September, Citi tried to repo the vehicle at his OLD address, despite the fact that I notified them that he had moved.
On 9/18/09, my client left the car at a CitiFinancial office. They refused to accept the key and account statement with his contact information, stating that they have nothing to do with “CitiFinancial Auto”. My client said he’d leave the car in the parking lot and the lady remarked that it would probably get towed.
Also on 9/18/09, I faxed to Citi the location of the car.
A month later, on 10/18/09 the car was STILL sitting in the parking lot at the CitiFinancial office.
A little dusty, but seemingly untouched.
Citi REFUSED the CarMax offer, then failed to pick up the car while spending money to repo it thousands of miles away. And note that the morons at the CitiFinancial office acted as if they had nothing to do with “CitiFinancial Auto”. They’re all part of Citi Group.
Next time they need a bailout, somebody should bring this posting to the attention of the legislators.
Posted by Christine on 10/18/2009 at 09:46 PM
2009 CitiFinancial Auto INCOMPETENCE • (0) Comments • Permalink
