My demand to netzero for full refund after they failed to process my cancellation request
When I went to Dallas last year in June to depose Experian employees, I signed up with netzero because they claimed to have local dial-up numbers everywhere and I thought I’d keep it for a backup when my main access at home goes down. After I got back from Dallas, I found out that there is NO local access number and no toll-free number. I called to cancel and the guy was a total moron.
He demanded that I call their tech support to get a local number.
BTW, they charged a FEE to call tech support. I told him that I was very busy and most certainly had no intention of paying for tech support. He wanted to give me some code to make the call free of charge. Needless to say, I was EXTREMELY busy after having been on the road for a week and I told him to cancel my account.
He REFUSED.
My final words were to close the account and I hung up.
Of course he did NOT close my account. They’ve been charging my credit card month after month. Now that we’re looking at a couple hundreds dollars, I just wasted my time on finding my login info (they don’t accept email without it) and submitting my request for the refund at their site:
Please close my account and refund ALL charges to my credit card. I cancelled this account in 6/06 because you don’t have a local dial up number.
Please issue the full credit within 7 days.
Should you NOT issue the credit for all charges, i will:
1) dispute with my credit card
2) sue you for whatever amount you don’t credit + costs + the time I wasted on this at my regular hourly fee of $100/hr + any other relief I may be entitled to.
FYI, I have the recorded call with my cancellation and as your records will show, I have not been able to use this account since you do not provide a local number.
And if you think my legal threats are the usual dissatisfied customer BS, please check my website http://creditsuit.org/, where I just posted a copy of this submission at http://creditsuit.org/credit.php/blog/comments/my_demand_to_netzero_for_full_refund_after_they_failed_to_process_my_cancel/ and you will be featured like all the other crooks I had to sue if you do not promptly issue the full refund of all charges.
Sincerely,
Christine Baker
I am so tired of all these crooks stealing my money. I have the RIGHT to cancel my account for ANY reason. It’s beyond me why this idiot I talked to last year demanded that I work FREE OF CHARGE, I’m NOT their slave. And how could he be so stupid to think that tech support would magically find a local number. They didn’t have one then, they don’t have one now—I just checked.
Wasn’t there a class action against AOL or some other internet provider for refusing to close accounts?
Maybe netzero needs to pay a few million in legal fees to class action lawyers.
7/6/07 11:27 AM: “This is to confirm receipt of your NetZero Dialup Customer Service inquiry. Inquiries are generally handled within 24 hours of receipt.”
Posted by Christine on 07/06/2007 at 10:59 AM
2007 United Online (NetZero) suit (on appeal - venue) • (2) Comments • Permalink
This company has integity issues. For the last 4 months they have stolen $7.94 for my account after I cancelled services. I tried calling their 800 number and talked to some idiot in Asia who could not speak English and all they did was transfer me to a RECORDING. I emailed the company and informed them I would be seeking legal action if this account could not be resolved by next week and my the money they stole returned. Wire transfer fraud is illegal.
If this company is hiding from civil process, try to seek a default judgement against them. They have assets that you can go after.
These people are stupid for trying to hide. If my matter is not resolved, I will file suit against them. If they wish to hide, I will get a default judgement against them and go after their assets. They can run, but they can’t hide their assets as a publicly traded company.
Lance L
They’re easy to serve and the info is at http://fight-back.us/forum/index.php?&showforum=99
My court filings are at http://forum.creditcourt.com/discus/messages/10836/10836.html
Currently on appeal because Kingman judge John Taylor is a CROOK who should do jail time and the county attorney refuses to investigate the NetZero attorney Keith Knochel (Bullhead City) perjury.
Thug John Taylor ruled that I don’t have jurisdiction in Arizona because despite my cancellation of the contract and the theft of the monthly fees by NetZero AFTER the cancellation, the terms of the contract still apply. Effectively, that idiot ruled that you can’t cancel the contract.
You don’t know how the legal thugs have destroyed America until you sue.
For updates here check the NetZero CATEGORY:
http://creditsuit.org/credit.php/blog/C138/
“Wire transfer fraud is illegal.”
I’ve been thinking that there ought to be some federal claims for their taking the money out of accounts without authorization, if anyone has some specifics, please post or email.
I want to amend my complaint as soon as the case is remanded to local court.
BTW, they still have NOT refunded the funds they stole.
