Thursday, December 15, 2005
Reader mail: more Quicken and Metavante complaints
Thanks for you information on the web. I use quicken bill pay and I just found out that 4 payments I made never got posted (without any notification to me) never were made. I guess I was just lost on the transition from Checkfree to Metavante. My contract was with Quicken Bill Pay not with check free or metavante and I believed them when my quicken register said these payments were made. Now, my credit is affected and quicken says I have to call checkfree and that they can’t help me. I can not believe this is legal. If there is a class action I can get involved with I will. Just venting…
My non lawyer opinion is that Quicken is liable for all your damages.
Obviously, Quicken should pay for all related fees and it should provide you with a letter stating that it was THEIR error that the payments were not made.
Mistakes happen to the best. “Normal” procedure is to send you a letter of apology, listing the bills that should have been but were NOT paid and to also send this letter to the creditors who were not paid, to pay all related fees (late, over limit, whatever) and to give you either free service if you’re interested or to send you a $50 to $100 check for your trouble.
Only the very worst companies will engage in finger pointing, requiring that you file a lawsuit.
If Quicken had done what’s “right”, the creditors who were paid late would most likely have deleted any derogatory data from your credit reports and you could also have disputed with the credit bureaus and included the Quicken letter as documentation.
At this point, follow up IN WRITING with Quicken AND dispute with the credit bureaus:
“Please delete the late payments for accounts .... as I had scheduled the payments with Quicken Bill Pay and they somehow “lost” those payment instructions.”
They may or may not delete, but you need to do this to mitigate your damages.
If you have otherwise good credit and you carry balances on credit cards, you may well have your interest rates increased due to these lates and incur substantial long term damages.
See the Chase increases to 28% at Chase - Bank One - First USA illegal rate increases
Here’s another Quicken/Metavante complaint:
Christine,
I am one of those being charged for something that I have no idea that I subscribed for. Do I feel dumb!!! I just thought I was paying for something that I forgot to cancel. When I called Quicken, they told me that I was inactive as of 7/29/04 and that maybe I have something with Metavante. To my surprise, I never heard of them and this has been happening to lots of people.
I will start researching it, talk to my bank and would appreciate any info you can give me.
Thanks,...
You need to document this IN WRITING or at least record the phone calls. Request a full refund of all charges since 7/29/04 IN WRITING with confirmed delivery and let us know what happens.
Sending an Open Letter to the Metavante and Quicken CEOs is on my list of things to do - the trouble is that I have SO MANY things to do and occasionally I even have to do some paid work. Since I’m NOT interested in getting paid for organizing a class action with all the money going to the lawyers and the fraud victims getting some stupid coupons, I really want to get Quicken and Metavante the publicity they deserve and just MAYBE there’s a law firm willing to file a class action on MY terms:
1) They will NOT settle for coupons for whatever Intuit services or software. I’m thinking something like treble refunds + $100 to ALL affected customers, not just the ones who file a claim.
2) They will establish a website with the word quicken in the URL and they will post the filings as at fcraclassaction.com.
3) They will post plain English updates at the site.
4) It’s a NATIONAL class action, not just for one state.
And of course it would be nice if there was some money to fund an organization to do what I do and PAY people for the work. I’m only one person, my day has only 24 hours and I can only work about 14 of those.
The government does a HORRIBLE job enforcing consumer protection laws and usually the FTC settles with companies who do NOT admit any wrong doing and the consumers never get a penny of the settlement money. Sometimes they negotiate refunds, but even when I was eligible, I’ve never gotten a check: I either couldn’t get a claim form or it was such a hassle that it was more economical NOT to bother.
So, I hope to find the time to write and post my Open Letter at http://mylitigation.net/ and who knows, maybe there is another person able to write a letter and post it before I get around to it - please contact me if you’re interested.
Quicken Bill Pay - Metavante • (9) Comments • Permalink
