CitiFinancial Auto is completely dysfunctional—ignored all communication re. repo
I previously posted about Citi ignoring my numerous attempts to get a client’s car back to them. This is my final attempt to get their attention after they AGAIN attempted to repo the car at his parents’ place.
I’ve been VERY busy, but I will take the time to write a press release if I don’t get a response by Friday.
To: LEGAL DEPARTMENT
CitiFinancial “Auto”
Via fax to 866-459-5373 – 2 pages including cover
October 27, 2009
Re: Notice of publication and request for comments
[client name, SSN + account #]
To Whom It May Concern:
On 9/18/09, I informed you by fax that my client dropped off the car at the “CitiFinancial” office in Kingman, AZ. He attempted to leave the keys and the statement with the account info and his new contact information at the “CitiFinancial” office. However, he was told that they have nothing to do with “CitiFinancial AUTO” and they refused to accept the key and his statement.
Today, my client was informed that Citi ONCE AGAIN attempted to repo the car at his old address in Texas.
In my 7/14/09 fax I wrote:
Please be advised that [client] no longer lives in Texas and please don’t call the [redacted] anymore as that’s his parents’ phone.
In my 8/24/09 fax I wrote:
His new telephone / fax number is [redacted].
Please FAX any correspondence to him until he gets a permanent mailing address.
In my 9/18/09 fax I wrote:
If you had bothered to note that my client no longer lives in TX as I previously informed you TWICE, you wouldn’t have paid for a repo company to harass his parents.
Is there ANYTHING my client can do to get you to stop harassing his parents?
This fax is posted at [this URL] and I expect a response and explanation of the Citi wasteful business practices by Friday, 10/30/09.
Sincerely,
Christine Baker
If I don’t get a response, I’ll distribute a press release to some of the major financial news outlets and to legislators.
Posted by Christine on 10/27/2009 at 06:09 PM
2009 CitiFinancial Auto INCOMPETENCE • (1) Comments • Permalink
I have dealt with CitiFinancial’s incompetence. They did repo my client’s car and had it stored over 80 miles away. I’m in Maryland and Maryland law states that the vehicle has to kept in the county where the owner resides or the county where it was purchased in addition they had to send to the car owner a letter noting all repo fees. CitiFinacial didn’t comply with either. The storage place sent a letter that the fee was $14 per day but when the client called it was $14 a day to store the car but another $50 per day to store “personal items”. There were no personal items to store as the vehicle was empty. The storage unit stated the personal item was the license plates. After citing the law and threats to sue the storage unit then stated my client could pick up the car and all the fees were waived. We are talking over $740 in fees. When my client got her statement Citifinancial showed the $740 on her statement and then a credit. Apparently Citifinancial was taking a cut of the fees from the storage unit.
Beth Jacobson
